At Stone Refurb we want you to be happy with your PC and Laptop, so we include a minimum six month warranty as standard (orders placed before 1st March 2020 have a 90 day warranty).
There are some exceptions to this:
Extended Warranty – If you purchased the 12 Month Extended Warranty on your device at the time of ordering.
Open Box & New Items - Items sold as new, or open box will come with the manufacturers standard 1 year warranty. Where the remaining manufacturer warranty is less than 12 months, Stone Group will honour the shortfall, up to 12 months from the date of purchase.
Ebay Purchases – Items sold on our Ebay store are not covered by the six month warranty unless otherwise stated.
What the warranty covers
Our warranty covers your machine against technical defects that develop within the warranty period defined above, starting from the day you receive your device. The warranty operates on a return to base policy (RTB) - by this we mean that we will collect your machine and return it to our repair centre to be fixed. We do not operate an on-site warranty or arrange for engineers to visit you at home or work. Repairs can take up to 10 working days once the item has been received back, and will be shipped back out to you on a next working day delivery service to any UK address.
Typical faults include:
Hard drive failures
Screen/display issues (Cracked, damaged or broken screens are not covered unless the damage is caused in transit.)
'Dead On Arrival' Batteries
Keyboard/Trackpad/Speakers not working
PSU (power supply unit) issues for Desktop PCs
Power adapter cable issues for laptops
Problems or faults that are not covered include: (This list is not exhaustive)
Software Problems (whether the software was pre-installed or not)
Viruses, Spyware, Malware, Ransomware
Damage caused by third party upgrades or modifications
Malicious or intentional damage
All Refurbished PCs and Laptops include Windows 10 Home as standard unless otherwise stated. If you have chosen not to have an operating system installed, you understand that you will need to purchase and install an operating system separately and that any software or driver related issues will not be covered by warranty.
Making A Claim
if something does go wrong with your machine and you're still within the warranty period, please view the information on the returns page under ‘How to return your item – if your device if faulty’ section. Please have your order number or serial number to hand when calling or contacting us.