Privacy Policy


The intention of this policy is to clearly define to any individual how Stone Computers Ltd processes ‘Personal data' for which it has responsibility.

The definition of ‘Personal data' is that as defined by the General Data Protection Regulation 2016 – this is primarily pieces of data that identify you as an individual

In circumstances where any individual supplies 'Personal data' about themselves to Stone Computers Ltd, we will become responsible for it legally as the ‘Data Controller’.

In circumstances where data is supplied to Stone Computers Ltd about individuals by another party who is legally the ‘Data Controller’, we will legally have responsibility as the ‘Data Processor’ and conduct processing of that data under a legal contract with the Data Controller.

The definition of a ‘Data Controller' or 'Data Processor ‘, is that as defined by the General Data Protection Regulation 2016.

Contact Details:

Stone Computers Ltd
Granite One Hundred,
Acton Gate, Stafford, Staffordshire. ST18 9AA

Tel: 01785 786 700

The appointed Data Protection Officer for Stone Computers Ltd is: Chris Hykin - Technical Services Director

Why do we need your data?

We require Personal data from you to be able to supply any products or services which you have requested from us. We will only ask for and keep the data needed to ensure we provide you with an efficient level of service and support and any legal commitments we have as a business.

We will use Personal data we have gathered to contact and inform you of products and services which we believe will be of genuine interest to you and/or your organisation.

We may also request your consent to use your data to send you information about our products and services or collect data on use of our websites and E-Commerce portals (our online shops).

The Privacy Notice Matrix at the end of this policy gives details of what types of data we may store about you.

What do we do with your data?

We have a responsibility to protect data we hold about you and ensure it is not accessed by anyone who is not authorised to use it for the reasons legitimately hold it. We also have a responsibility to ensure that your data is accurate, retrievable and is not kept any longer than is necessary or legally required.

If your data held on hard copy documents (Paper), it is held securely at the address above until it is no longer required and destroyed by securely shredding it. Data held electronically will be stored on servers located at our own site and in the UK or the European Union; but never outside the European Union. Electronic data is erased to recognised standards from these servers when it is no longer required.

We have assessed the risks to the security of your data and implemented many physical and electronic controls to keep it protected. These controls are updated regularly to ensure that any new risks or threats can be countered. The controls and policies we have in place meet recognised standards such as ISO27001, ADISA and Cyber Essentials and we are regularly tested by external assessors against these standards.

Access to your data will be limited to only those who need it to provide you with the services you have requested or consented to receiving, or have legal authority to request access to it. We will ensure that we have in place a Confidentiality Agreement with anyone having access to your data.

We will need to pass your data to other parties (Businesses) sometimes, who we use for specific parts of supplying products & services to you or provide us with data storage and disposal services. These third parties will only receive your data from us when we have assessed the risks in giving them access to it, are assured they have an adequate level of data security and have agreed a legal contract detailing how they should protect your data. They will not be permitted to store your data outside of the European union.

We will not pass your data to third parties to use for marketing of their own services. The Privacy Notice Matrix at the end of this policy gives details of how long we may need to keep your data.

What happens if we lose your data or it is accessed by unauthorised persons?

If we detect that 'Personal data' we are holding as a Data Controller, has been lost or accessed by unauthorised persons (a Data Breach) and that this will potentially infringe your rights or cause you damage; we will inform you immediately of the data breach. We will also be required legally to inform the Information Commissioners Office (the Governments data protection regulator) within 72Hrs of detecting the breach; who may then investigate our compliance with data protection legislation and effectiveness of our controls.

If your data has been passed to us for processing by another organisation (Data Controller) we will contractually be required to inform them of the breach immediately and the ICO within 72Hrs of detecting it. We will work with the Data Controller to ensure that all individuals who might be affected by the breach are informed as quickly as possible.

We will also ensure that as a business we are able to meet any liabilities for which we would be responsible.

What rights do you have?

Data protection regulations give you a legal right to:

A) Request information on what data is held about you.

To make a request for this information please use the following:

Email: [email protected]

To assist us in making a response to you, please ensure you provide the following information:

Full name & address, contact telephone number, description of the data which you would like information about and any relevant dates or time scales related to this data.

B) The right to have your data changed or deleted from our records.

To make this type of request please use the above contact details and we will advise you if this will affect our ability to provide agreed products or services.

C) The right to complain to the regulator (ICO) about how we have handled your data.

To make a complaint to the ICO (Information Commissioners Office) use the link below or call their hotline on Tel No.: 0303 123 1113.

D) Complain to use about our handling of your data.

To make this type of complaint please use the contact details listed in A).

E) The right to withdraw your consent for receiving product & service information or inform us that you do not want to be sent this type of information.

To make this type of request please use the following contacts:

E Mail- [email protected]

Under normal circumstances we will not charge you for processing these requests and will respond to you within 30 working days. If we believe your request is complex and will be chargeable; we will first contact you before proceeding.


If you would like to make any general enquiries about our data protection policies please contact Hannah Palacio (Risk & Compliance Manager)

Email – [email protected]

Telephone – 01785 786 735

Privacy Notice Matrix

Processing Activity Personal Data required / held Retention Time Reason to hold data
Supply of Products & Services Name, phone number (s), work or home address, E - Mail address(s) 7 Years Legitimate – in order to provide the products or services you have ordered.
Marketing Name, E - Mail address(s), Job Title, Business name & Profile of contact history Until notified to stop Marketing by you Legitimate Interest - we will provide information which we believe is of genuine interest to you or your organisation and based on your job role.
Marketing Name, phone number (s), work or home address, E - Mail address(s) Until consent withdrawn by you Consensual – you have given your consent to receive information about products & services which are of interest to you.
Website Browsing Internet Protocol Address (IP) 7 Years Consensual – you have read & accepted our Website Policies which explain the use of trackers & cookies on the website you visited
Credit / Debit Card Payments Card holder name, card number, security number Duration of the transaction Consensual – you have agreed to give these details in order to pay for products or services ordered
Remote& Managed Service Support During remote access to customer devices or networks – all activity is recorded for security purposes, there is potential for data to be recorded. Files cannot be accessed without permission & supervision. 30 Days Consensual – you will have agreed to allow us access your device in order for us to resolve technical issues remotely. Data may be captured during this process.
Repair Services We may require your PC password to access devices to test. Data is not copied or viewed. Duration of repair Consensual – you will have agreed to supply the password in order for us to repair your device. You have the option to remove it prior to collection for repair. ** Ensure you have a backup copy of your data held on the device.
IT Recycling / Data Disposal Services We may require your Bios password to erase data. Data is not accessed or copied during disposal process. Duration of data disposal process Max: 25 Working Days Legitimate – in order to provide effective Recycling & Data disposal services. We will work under a Data Processing contract agreed with the Data Controller (Customer) for all data disposal services.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Stone Refurb partner with Ve Global as a third party with whom personal data is shared. Read their Privacy Policy.

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.